Account Deletion & Your Right to Erasure
At MELA Apps Marketplace we respect your right to control your personal data. In accordance with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679), and in particular the right to erasure (“right to be forgotten”) under Article 17, you may request the deletion of your account and the personal data associated with it at any time.
How to request the deletion of your account
You can request the permanent deletion of your account in either of the following ways:
- From the app: go to Profile → Settings → Delete Account and confirm the request.
- By email: send a request from your registered email address to info@melaapps.com with the subject “Account deletion request”.
To protect your account, we may ask you to verify your identity before we process the request.
What data is deleted
Once your request has been verified, we will delete or irreversibly anonymise the personal data linked to your account, including:
- Your profile information (name, email address, phone number and delivery addresses).
- Your login credentials and saved payment preferences.
- Your wallet balance, loyalty points and any non-redeemed benefits, which will be forfeited.
- Your order history, except where its retention is legally required (see below).
What data we are required to retain
Under Article 17(3) GDPR, certain data may be kept even after an account is deleted where processing remains necessary to comply with a legal obligation or to establish, exercise or defend legal claims. This typically includes:
- Invoices and transaction and tax records, retained for the period required by the applicable accounting and tax legislation.
- Records needed for fraud prevention, dispute resolution, or to comply with a legal or regulatory requirement.
Any such data is stored securely, kept access-restricted, and used solely for the stated legal purposes.
Timeframe
We will act on your request without undue delay and, in any event, within 30 days of verifying it, as required by the GDPR. Where a request is particularly complex we may extend this period and will inform you accordingly.
Consequences of deletion
Account deletion is permanent and irreversible. You will lose access to your order history, wallet balance, saved addresses and any active benefits. Any orders in progress must be completed or cancelled before the account can be deleted.
Contact
For any question about this process or about how we handle your personal data, you can contact us at info@melaapps.com or +356 7901 0469. You also have the right to lodge a complaint with your local data protection authority (in Malta, the Information and Data Protection Commissioner – IDPC).